Once claims have become overdue, they are move to secondary collection. Claims may be transferred to Inkasso directly from the creditor’s commercial bank, so there is no need to manually control which claims are sent for collection. Inkasso’s debt collection procedure includes issuing debt collection notices and telephone contact to pursue recover payment from debtors.

Legal collection is a more stringent and formal type collection conducted in cooperation with Lög & Innheimta. This procedure involves sending legal collection notices resources and other legal remedies. Creditors receive professional advice on the actions available at any given time and are in full control of the progress of each case.

If court-ordered enforcement is unlikely to succeed or be otherwise worthwhile, claims are transferred to claim monitoring. This means that Inkasso keeps up active debt collection action until the end of the limitation period by issuing debtors with regular reminders of their unpaid debts and monitoring whether the debtor’s circumstances improve. Should this be the case, Inkasso contacts the debtor to settle their debts the creditor.

Once Lög & Innheimta has issued two legal collection notices, the claim moves to legal collection assessment. If it emerges from the assessment that court procedures are justified, it is the creditor’s responsibility to give their approval – the creditor keeps full control of the process. The creditor may ask for specific enforced collection measures to be launched, e.g. a legal summons, a final reminder of overdue payment, official registration of the claim, or a request for a court-ordered sale.